Privacy Policy
Your privacy matters to us. This comprehensive policy explains how omelanthyros collects, uses, and protects your personal information in accordance with Malaysian law.
1. Information We Collect
At omelanthyros, we collect various types of information to provide you with our financial services and improve your experience. The information we gather falls into several categories, each serving specific purposes in delivering our money handling platform.
We also collect information automatically through cookies and similar technologies when you visit our website or use our mobile application. This includes your browsing behavior, preferences, and interaction patterns that help us optimize our services.
2. How We Use Your Information
Your information serves multiple purposes in our commitment to providing secure and efficient financial services. We process your data based on legitimate business interests, legal obligations, and your consent where applicable.
- Account management and maintenance, including identity verification and account security monitoring
- Processing financial transactions, transfers, and payment services according to your instructions
- Compliance with Malaysian banking regulations, anti-money laundering laws, and financial reporting requirements
- Customer support services, including responding to inquiries and resolving account issues
- Risk assessment and fraud prevention to protect both your assets and our platform
- Service improvement through analysis of user behavior and platform performance
- Communication regarding account activities, service updates, and important notifications
We employ advanced data processing techniques to ensure your information is used efficiently while maintaining the highest standards of privacy protection. Our systems are designed to process only the minimum data necessary for each specific purpose.
3. Information Sharing and Disclosure
omelanthyros maintains strict policies regarding information sharing. We never sell your personal data to third parties for marketing purposes. However, certain circumstances require us to share information with authorized entities.
We may share your information with:
- Malaysian regulatory authorities including Bank Negara Malaysia when legally required
- Law enforcement agencies pursuant to valid legal requests or court orders
- Financial institutions involved in processing your transactions
- Authorized service providers who assist in delivering our financial services
- Professional advisors including auditors, lawyers, and consultants bound by confidentiality agreements
All third-party sharing is governed by strict data protection agreements that ensure your information receives the same level of protection as we provide internally. We conduct regular audits of our partners to verify compliance with our privacy standards.
4. Your Rights and Choices
Under Malaysian personal data protection laws, you possess several important rights regarding your personal information. We are committed to facilitating the exercise of these rights promptly and transparently.
Access Rights
Request copies of all personal data we hold about you, including information sources and processing purposes.
Correction Rights
Update or correct inaccurate personal information in your account at any time through your dashboard or by contacting us.
Withdrawal of Consent
Withdraw previously given consent for specific data processing activities, though this may limit certain service features.
Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
To exercise any of these rights, please contact our Data Protection Officer using the information provided at the end of this policy. We typically respond to requests within 14 business days and may require identity verification before processing your request.
5. Data Security Measures
Protecting your financial information is our highest priority. We implement comprehensive security measures that exceed industry standards and comply with Malaysian banking security requirements.
Our security framework includes:
- End-to-end encryption for all data transmission using AES-256 encryption standards
- Multi-factor authentication requirements for all account access
- Regular security audits and penetration testing by certified third-party firms
- Continuous monitoring systems that detect and respond to potential security threats
- Secure data centers with physical access controls and environmental monitoring
- Employee training programs on data protection and security best practices
- Incident response procedures for immediate action in case of security breaches
Despite our robust security measures, no system is completely immune to security risks. We continuously update our security protocols to address emerging threats and maintain the integrity of your financial data.
6. Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law. Our retention periods vary depending on the type of information and its intended use.
- Account information: Maintained throughout your relationship with us and for 7 years after account closure as required by banking regulations
- Transaction records: Retained for 7 years following the transaction date to comply with financial reporting requirements
- Communication records: Kept for 3 years to support customer service quality and dispute resolution
- Marketing preferences: Stored until you withdraw consent or close your account
- Technical logs: Automatically deleted after 12 months unless required for ongoing security investigations
When retention periods expire, we securely delete or anonymize your data using industry-standard data destruction methods. You may request early deletion of certain non-essential data by contacting our support team.
7. International Data Transfers
While omelanthyros primarily operates within Malaysia, certain aspects of our service may require transferring your data to countries outside Malaysia. These transfers occur only when necessary for service delivery and are protected by appropriate safeguards.
When we transfer your data internationally, we ensure:
- Adequate protection through data transfer agreements that meet Malaysian standards
- Compliance with both Malaysian and destination country privacy laws
- Contractual obligations requiring the same level of data protection we provide
- Regular monitoring of international partners' compliance with our data protection requirements
You have the right to obtain information about specific international transfers involving your data and the safeguards we have implemented to protect your information during these transfers.
8. Cookies and Tracking Technologies
Our website and mobile application use cookies and similar technologies to enhance your user experience and provide personalized services. These technologies help us understand how you interact with our platform and improve our services accordingly.
We use several types of cookies:
- Essential cookies that are necessary for the website to function properly and cannot be disabled
- Performance cookies that collect information about how you use our website to help us improve its functionality
- Functional cookies that remember your preferences and personalize your experience
- Security cookies that help us detect fraudulent activity and protect your account
You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some website functionality. Our cookie policy, available separately, provides detailed information about each type of cookie we use.
9. Changes to This Privacy Policy
We periodically review and update this privacy policy to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated to you through multiple channels to ensure you remain informed about how we protect your privacy.
When we make changes to this policy, we will:
- Update the "Last Updated" date at the top of this document
- Send email notifications to all active account holders about material changes
- Display prominent notices on our website and mobile application
- Provide a summary of key changes in plain language
- Allow reasonable time for you to review changes before they take effect
Your continued use of our services after changes take effect constitutes acceptance of the updated privacy policy. If you disagree with any changes, you may close your account following our standard procedures.
Contact Our Data Protection Team
For any privacy-related questions, concerns, or requests, please contact us:
Address: Medan Stesen 18/1, Medan Stesen 18, 31650 Ipoh, Perak, Malaysia
Phone: +6089227066
Email: privacy@omelanthyros.org
Data Protection Officer: info@omelanthyros.org
We are committed to responding to all privacy inquiries within 14 business days and resolving issues to your satisfaction.